3 Techniques to Effectively Deal with a Challenging Customer
DISENGAGE: Or in other words, take a “time-out” for adults. This is appropriate when a conversation is beginning to get emotional or even heated. Here are a few options for dealing with this: In this...
View ArticleWhen The Customer is WRONG
“The customer is NOT always right.” So there you have it –if you have never witnessed a business officially going on record with this statement, now you have. When the customer is “exaggerating the...
View Article5 Considerations When Choosing a Vendor
Albeit an important one, PRICING is only one determining factor when choosing a vendor. As you begin researching options, make a list of vendor attributes that are most important to you. If you are...
View Article8 Tips to Sustaining Mutually Beneficial Vendor Relationships
1) Put Your Cards on the Table Communicate your business goals as they relate to your vendors. If you are striving to grow your catering business, the suppliers you choose should be on board with your...
View ArticleHiring (and Keeping) a Great Staff
OVERVIEWINFORMATIONTIPS & STRATEGIESHOW-TO-STEPS If you surveyed a cross-section of successful caterers and restaurateurs and asked, “What is your most valuable asset?” you may hear, “Our proven...
View ArticleVendor Relations
OVERVIEWINFORMATIONTIPS & STRATEGIESHOW-TO-STEPS “When I call a vendor with a problem, I expect them to solve it – quickly. We’re a no-nonsense company that delivers the finest customer service...
View ArticleCustomer Relations
OVERVIEWINFORMATIONTIPS & STRATEGIESHOW-TO-STEPS “There are no traffic jams along the extra mile.” -Zig Ziglar, Motivational Speaker When it comes...
View ArticleSandwiches
The most commonly sold items on a corporate catering menu are sandwiches. Consequently, you may already be catering sandwiches or plan to add some to your menu. Given this, we want to offer some...
View ArticleSuggested Back-Up Inventory for Delivery Vehicles
Think of your back-up inventory like you do your auto insurance. You hope you do not need to use it, but eventually, you know you will. So you better have it. Read More, download PDF The post Suggested...
View Article10 Ways to Show Your Employees You Care
Employees who feel valued and appreciated are far more likely to go above and beyond for you. They will also be happier with more enthusiasm, which can positively impact your business culture. If you...
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